Terms of Service

2.1 The Service.

Distill provides an automated software solution for parsing, formatting, anonymizing, and branding recruitment documents.

2.2 No Human Oversight.

You acknowledge that the Services are fully automated and utilize Artificial Intelligence (AI) and Machine Learning algorithms. We do not provide human review of the documents you process.

2.3 Accuracy Disclaimer.

Crucial: You understand that automated parsing and redaction is not 100% error-free. The Service may occasionally:

• Fail to redact a specific piece of Personally Identifiable Information (PII).
• Misinterpret document structure (e.g., tables, columns).
• Alter formatting in unexpected ways.

2.4 User Responsibility.

You agree to review all processed documents (Output) before submitting them to any third party (e.g., clients, hiring managers). Distill is not responsible for any errors, omissions, or "hallucinations" in the processed Output. You bear full liability for the content you present to your clients.

3.1 Registration.

To access the Services, you must register for an account. You agree to provide accurate, current, and complete information during the registration process.

3.2 Team Accounts.

If you are an Administrator of an "Agency Team" account, you are responsible for:

• The acts and omissions of all Authorized Users (recruiters) you invite to the workspace.
• Payment of all fees incurred by your Authorized Users.

3.3 Prohibited Activities.

You may not:

• Reverse engineer, decompile, or disassemble the Service.
• Share a single "Seat" login credentials with multiple individuals (unless explicitly permitted by your Plan).
• Resell the Service as a standalone white-label product without a Reseller Agreement.
• Use the Service to process illegal, harmful, or malicious content.

4.1 "Unlimited" Definition.

References to "Unlimited" processing in our Marketing Materials refer to reasonable human usage by a single recruitment professional.

4.2 The Soft Cap.

To maintain service stability, we monitor usage volume. We consider "Fair Use" to be up to 200 resumes per user, per month.

Overage: If you consistently exceed this threshold, we reserve the right to: (a) throttle your processing speed; (b) charge an overage fee of $1.00 USD per resume; or (c) require you to upgrade to a Custom Enterprise Plan.

4.3 Automation Ban.

You may not use scripts, scrapers, or unauthorized APIs to interact with the Service. Sending emails to our processing bot via an automated mailing script (e.g., Mailgun, SendGrid) is strictly prohibited unless you are on an API Plan.

5.1 Billing Cycle.

The Service is billed on a subscription basis (Monthly or Annually). You will be billed in advance on a recurring and periodic basis.

5.2 Taxes.

• New Zealand Customers: Prices are exclusive of GST. 15% GST will be added at checkout.
• International Customers (US/EU): You are responsible for any applicable Sales Tax, VAT, or duties imposed by your local tax authority.

5.3 No Refunds.

Payments are non-refundable. There are no refunds or credits for partially used periods. We offer a 7-Day Money-Back Guarantee for new accounts only; requests must be made within 7 days of the initial charge.

5.4 Chargebacks.

If you initiate a chargeback or payment dispute, we reserve the right to immediately suspend your account and blacklist your email domain and IP address from future use.

6.1 Data Processing.

In the context of GDPR and CCPA, Distill acts as a Data Processor (or Service Provider), and you act as the Data Controller. You guarantee that you have the legal right to submit candidate data to us for processing.

6.2 Zero-Retention Architecture.

You acknowledge that Distill is a transient processing engine. We process files in ephemeral memory and delete both the Input and Output files immediately upon successful delivery.

• We do not act as your backup. You are solely responsible for maintaining copies of your original data.
• We accept no liability for data loss during transmission or processing.

6.3 Compliance Tools.

While our "Blind Hiring" tools are designed to assist with EEOC and GDPR compliance, Distill does not guarantee legal compliance. It is your responsibility to verify that the final redacted document meets the specific regulatory requirements of your jurisdiction.

7.1 Your IP.

You retain all rights, title, and interest in the documents you upload ("Client Data").

7.2 Our IP.

We own all rights to the Distill platform, including the underlying code, parsing algorithms, branding, and templates generated by the system (excluding your specific text data).

10.1 Jurisdiction.

These Terms shall be governed by and defined following the laws of New Zealand. Distill and you irrevocably consent that the courts of New Zealand shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these terms.

10.2 Class Action Waiver.

WHERE PERMITTED UNDER APPLICABLE LAW, YOU AND DISTILL AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION.